Terms and conditions | Home&Soul
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Terms and conditions

Making a purchase

Add products to your cart by pressing “Add to Cart” button. Look closely at the product descriptions. Please note that the colour may vary depending on monitor settings. You are able to change the content of the cart until you continue shopping. After entering your records, you can no longer make changes.
Shipping cost will be added to the orders and calculated once you have provided your destination country in the shopping cart. To view the shipping cost, simply place the items you would like to order in your shopping cart and choose your country in the dropdown box on the Cart page.

 

Making a payment

All prices are in euros (EUR).

  • Payments via PayPal

Through PayPal you can buy wherever you are located in or whatever currency you use because:
– if you have PayPal account, it will automatically convert the price to your own currency before you complete payment;
– if you don’t have a PayPal account and you pay by credit card instead, you bank will convert the price and change you the appropriate amount in your own currency on your credit card bill.

  • Payment via Bank Transfer (for European customers only)

This is an option only for European costumers. Before you choose this I suggest you find out how much are the service charges for the payment. When making a bank transfer please make sure you mark it as “without charges to beneficiary”, which means you will pay all the service costs. Otherwise we cannot proceed with your order.
If the payment is not received withing 3 days of purchase, we have the right to cancel the order and re-list the items. Items will be shipped only for cleared payments.

 

Delivery

Finished items are shipped from Estonia using priority airmail. The package will be shipped within 3 business days after the payment is cleared. It takes approximately 7-10 days inside Europe and 10-21 days outside Europe for packages to reach their destinations. You’ll receive a code for tracking your order. Please be aware that any international custom charges are your responsibility.
If for some reason it is not possible to fill your order, you will be informed by e-mail.

 

Refunds and exchanges

If for any reason you are not happy with your purchase, please contact info@homeandsoul.net within 14 days after receiving the item. You can only return the products that are not used or damaged. You will get a full refund within 14 business days if the item is sent back in original condition.Return shipping costs are the responsibility of the buyer.

 

If you have any questions

If you didn’t find an answer to your question here, please contact info@homeandsoul.net